Refund policy

Return & Refund Policy

At iDventure GmbH, customer satisfaction is at the heart of everything we do. We strive to ensure that every customer is fully pleased with their purchase. However, if for any reason you are not completely satisfied, please review our Refund and Return Policy below for details on how to return or exchange your item.

Return Window and Eligibility

We accept returns within 30 days of delivery for both defective and non-defective products, provided the following conditions are met:

  • Items must be new, unused, and returned in their original packaging with all accessories and documentation included.
  • Returns will not be accepted for items that show signs of use, damage, or alteration.
  • Customers must contact us at shop@idventureshop.com before sending back any product to obtain return authorization and instructions.

Damaged or Defective Items

If your item arrives damaged or defective, please notify us within 48 hours of delivery by providing:

  • Your order number
  • Clear photos of the product and packaging
  • A brief description of the issue

Once reviewed, we will promptly arrange for a replacement, exchange, or full refund, depending on your preference.

Refund Process

After your return is received and inspected, we will notify you via email regarding the status of your refund approval.
If approved:

  • Your refund will be processed to the original payment method within 7 business days.
  • You will receive an email confirmation once the refund has been issued.

Late or Missing Refunds

If you haven’t received your refund within the expected timeframe:

  1. Check your bank or payment account again.
  2. Contact your bank or credit card provider, as processing times may vary.
  3. If the issue persists, reach out to us at shop@idventureshop.com for assistance.

Non-Returnable Items

Returns will not be accepted for the following:

  • Items not in their original condition or packaging
  • Used or damaged products not due to our error
  • Returns requested after 30 days of delivery
  • Items returned without prior authorization

Exchanges

We offer exchanges for customers who wish to replace their product with another item of equal value. Exchanges follow the same eligibility conditions and return process described above. Please contact shop@idventureshop.com to initiate an exchange request.

Method & Fees

  • Return Method: By mail
  • Return Label: Included in the package (Free of charge)
  • Restocking Fees: None
  • Return Shipping Cost: Free
  • Refund Processing Time: 7 business days after receipt and inspection

Return Address

Launch Fulfilment(iDventure)
1509 Coral Ridge Rd STE B,

Shepherdsville,

KY 40165

Cancellation Policy

Orders may be cancelled within 2 hours of purchase, provided they have not yet been processed or shipped. To request a cancellation, please email us immediately at shop@idventureshop.com.

 

Contact Us:

Business Register Name: iDventure GmbH
Business Address: Meisenweg 6, Meerbusch, NRW, 40667, Germany
Phone.: 015739617159
E-mail: help@idventure-puzzles.com
Customer Support Hours: 9:00 am to 5:00 pm, Monday to Friday
Timezone: (GMT +1:00) Central European Time (CET)