Refund policy

Return & Refund Policy

At iDventure GmbH, customer satisfaction is at the heart of everything we do. We strive to ensure that every customer is fully pleased with their purchase. However, if for any reason you are not completely satisfied, please review our Refund and Return Policy below for details on how to return or exchange your item.

Return Window and Eligibility

We accept returns within 30 days of delivery for both defective and non-defective products, provided the following conditions are met:

• Items must be new, unused, and returned in their original packaging with all accessories and documentation included.
• Returns will not be accepted for items that show signs of use, damage, or alteration.
• Customers must contact us at shop@idventureshop.com before sending back any product to obtain return authorization and instructions.

Additional Information for Customers in the United Kingdom

If you are a customer located in the United Kingdom, this section applies in addition to our general Return & Refund Policy. Nothing in this policy affects your statutory rights as a consumer.

You have the right to cancel your online order within 14 days after the day you receive the goods, without giving any reason.

To cancel your order, please contact us at shop@idventureshop.com and include your order number.

After notifying us that you wish to cancel, you must send the goods back within 14 days.

UK customers must contact us at shop@idventureshop.com before sending back any product. We will provide the correct return instructions and return address for your order.

You may inspect the product as you would in a shop. We may reduce the refund if the product has been handled more than necessary and this has reduced its value.

We will refund the price you paid for the product and the cost of standard delivery, if standard delivery was paid by you. If you selected a more expensive delivery option, we will only refund the amount of our standard delivery option.

We will process your refund within 14 days after we receive the returned goods, or after you provide proof that you have sent them back, whichever is earlier.

If the product is faulty, damaged, or not as described, this does not affect your legal rights to a refund, replacement, or repair.

Damaged or Defective Items

If your item arrives damaged or defective, please notify us within 48 hours of delivery by providing:

• Your order number
• Clear photos of the product and packaging
• A brief description of the issue

Once reviewed, we will promptly arrange for a replacement, exchange, or full refund, depending on your preference.

This does not affect your statutory rights if the product is faulty, damaged, or not as described.

Refund Process

After your return is received and inspected, we will notify you via email regarding the status of your refund approval.

If approved:

• Your refund will be processed to the original payment method within 7 business days.
• You will receive an email confirmation once the refund has been issued.

For UK customers, refunds will be processed within the timeframes required by applicable UK consumer law.

Late or Missing Refunds

If you haven’t received your refund within the expected timeframe:

• Check your bank or payment account again.
• Contact your bank or credit card provider, as processing times may vary.
• If the issue persists, reach out to us at shop@idventureshop.com for assistance.

Non-Returnable Items

Returns will not be accepted for the following:

• Items not in their original condition or packaging
• Used or damaged products not due to our error
• Returns requested after 30 days of delivery
• Items returned without prior authorization

For UK customers, this does not limit your statutory cancellation rights or your rights if the product is faulty, damaged, or not as described.

Exchanges

We offer exchanges for customers who wish to replace their product with another item of equal value. Exchanges follow the same eligibility conditions and return process described above. Please contact shop@idventureshop.com to initiate an exchange request.

Method & Fees

Return Method: By mail
Return Label: Provided after your return request is approved, free of charge
Restocking Fees: None
Return Shipping Cost: Free
Refund Processing Time: 7 business days after receipt and inspection

Return Address for US Returns

Launch Fulfilment (iDventure)
1509 Coral Ridge Rd STE B
Shepherdsville, KY 40165
United States

Return Instructions for UK Customers

UK customers must contact us at shop@idventureshop.com before sending back any product. We will provide the correct return instructions and return address for your order.

Cancellation Policy

Orders may be cancelled within 2 hours of purchase, provided they have not yet been processed or shipped. To request a cancellation, please email us immediately at shop@idventureshop.com.

For UK customers, this does not affect your statutory right to cancel an online order within 14 days after receiving the goods.

Contact Us

Business Register Name: iDventure GmbH
Business Address: Meisenweg 6, Meerbusch, NRW, 40667, Germany
Phone: +49 157 39617159
E-mail: shop@idventureshop.com
Customer Support Hours: 9:00 am to 5:00 pm, Monday to Friday
Timezone: Central European Time (CET/CEST)